Frequently Asked Questions



Which countries does FACTORY 413 ship to?

We allow orders from the following continents/countries: United States, Canada

Do you have my size? My item?

Our online inventory is 99.9% accurate. If your item is not visible or your size is not listed, we do not have it at this time. Please check back.

Check our Shoe Size Conversion Chart

Shoe Size Conversion

How often do you restock items?

Always check back with us if we don’t have your size in stock today. We restock often.

What country is your size chart based on?

Shoe sizes on FACTORY 413 are U.S. Mens unless otherwise noted.

Can I distribute your products?

FACTORY 413 does not accept dealer inquiries.

Do I need to set up an account to place an order?

Yes. Doing this will allow you to:

  • Review past purchases.
  • Shop without entering your address details.
  • Manage your profiles.
  • Monitor Return Authorization status.
  • Manage shop credit.

I’ve forgotten my password?

If you have forgotten your password, you may reset it. If you want to change your username, you can do that too, but you must know your original username and Sign In first.

Why does my card appear to be charged more than once?

It’s important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by your card issuing bank and the requested funds will be placed on hold, thereby reducing your cards available credit. This is not an actual charge to your credit card and the bank will release the funds back to your card after the authorization expires (between two weeks and a month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting your credit card issuing bank.

Read more on Declined Transactions.

What payment methods does FACTORY 413 accept?

We accept Visa, MasterCard, Discover, Diners/CB, JCB, American Express and Paypal. We do not accept any other methods of payment.

Is it safe to use my credit card online at FACTORY 413?

FACTORY413.com uses the latest SSL encryption technology to safely transmit your personal and credit card information on our dedicated servers. All orders are processed through a secure checkout system provided by GeoTrust and Authorize.net. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

Does FACTORY 413 ship to PO Boxes or Military APO’s?

No.

Does FACTORY 413 ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from FACTORY 413 to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

How will I know you received my order and when will payment be deducted?

After you place your order, you will be sent an confirmation email, provided that you have given us your correct email address and you don’t have some filters in place that will potentially stop you from receiving it.

Your card will be debited at the time your order is shipped. Until that time, your card is pre-authorized, which means it has been deemed a valid card and has passed rudimentary fraud detection procedures. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.

Can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. Additionally, you will be able to view the pre-shipment status of your order. If you do not receive this email, you may request your tracking number.

How do I return or exchange an item?

Request a Return Authorization (RA) number within 7 days of receiving your order by submitting a Return Authorization Request.

Will the full value of my order be included in an exchange?

All correctly returned products will be credited to the purchaser’s account, and will exclude any shipping costs.

If your order has been sent to a destination within California, all sales taxes will be credited.

Is my personal information kept private?

Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information.

To register at FACTORY 413, we will need to know your email address. To process credit card orders online we also require your billing address, shipping address, telephone number, credit card number and expiration date.

Please note that FACTORY 413 may also use the information you a provide to inform you of new arrivals and specials via email. If you prefer not to receive these emails, please unsubscribe.

Read our Privacy Policy in full.

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413
413 S. Fairfax Avenue
Los Angeles, CA 90036 USA
tel 323-936-0290

Store Hours

Tues - Sun 12:00 - 7:00
Closed Monday